Admin can create multiple users on their account who would have access to the account as a user. You can assign your user a level of permission by assigning them roles. You can create multiple users for your account. You can also manage them from this page.
Create New Users
Follow these steps to create new users:
1. Go to the Users page under the Admin section
2. Click on +Create Users
3. Enter the name and email address of the user
4. Select the role of the user. This role would determine the level of access given to the user. You can either make them a ticketing user or a dashboard user or other options available.
5. Enter the password that would be used by the user to login into the platform
6. Click Save
Edit User Details
You can manually change the user details by accessing the Users page. Follow these steps to make changes to user details.
1. Go to the Users page under the Admin section
2. Click on the Edit button under the Options section for the user you want to make changes to
3. Change the details as per your liking. You can only change First Name, Last Name and Role.
4. Click on Save
Changing the password of a user
You can change the password of an existing user. Follow these steps to do the same:
1. Go to the Users Page
2. Click on the edit button under the options tab for the user you wish to make changes to
3. Click on Change Password
4. Enter the new password or click on Automatically generate a password to create a new password on its own.
5. Click Save to save changes. In case you selected the Automatically generate option, you can copy the new password and share it after you click Save.
Deleting A User
You can delete a user created on your account. Follow these steps to delete a user from your account.
1. Go to Users page under the Admin section
2. Click on the Delete button under the options tab for the user you want to delete
3. Click Yes on the popup