Every ticket generated via your survey can be viewed in your ticket system portal. You can open a ticket, manage it and close it, all in one place. Before we proceed to open a ticket, there needs to be a clear understanding of various types of tickets.
Tickets are separated on the basis of their status. There are multiple statuses pre-defined in your system.
New: All the newly generated tickets which are not even opened are placed under the New Category. You can access all the new tickets under the New Tickets Tab
Open: All the tickets that are marked as Open are placed under the Open category. When you open a new ticket for the first time, it automatically changes to Open from New.
In Progress: The tickets which are in the process of being resolved as placed under In Progress.
Closed: The tickets that have been resolved and marked as closed are placed under this category.
Overdue: This section shows you the tickets that have crossed their resolution time but no closed yet.
Deleted Ticket: This section shows you the tickets that were deleted by you.
As Watchers Ticket: You can assign watcher status to the user who would be able to follow the ticket progress as an observer
The Steps To Opening A New Ticket
You can access the tickets from the Overview section or Tickets section. Either way, follow these steps to open a new ticket:
Go to the Tickets system
Click on the New Ticket on the Tickets Count or New Ticket under the All Tickets Section
Click on the ticket you wish to open and manage the ticket
Once you open a new ticket, the status automatically changes to Open. Similarly, you can open tickets under different categories.
