Manage tickets overview page shows you all the options available to you under the manage tickets section. There are multiple features available for you:
Change Status of the ticket: You can change the status of the ticket. When a new ticket is generated, it is marked as new. You can assign it status between — Open, In Progress, Closed. Apart from that, your ticket may be marked as Unassigned, if there is no user assigned or it can be marked as Overdue if it is past its resolution time.
Create New Status: You can create your own ticket status for the ticket system.
Select Fields: You can select the fields that would be shown on the ticket viewing page.
Change Priority: You can change the priority of the ticket. The options available are high, medium, and low.
Create Sub Tickets: You can create sub-tickets for an individual ticket with new assignees.
Comments in a ticket: You can add comments to the ticket for your team members.
Add Watchers: You can add watchers for your tickets who would be able to watch the progress of the ticket.